Frequently Asked Questions

This FAQ page is intended to provide clear, up-to-date information about Ethereal Case products, policies, and limitations. If your question isn't answered below, feel free to Contact Us
How is my card protected?

We ensure your card receives complete protection through carefully engineered layers:

  • UV-resistant sleeve
    Shields the card from scratches, dust, and UV-induced fading.
  • Custom internal slot
    Holds the card firmly in place so it doesn’t shift or move.

Positioned safely between the phone and the case, your card stays protected from bending, scratches, dust, and normal daily use. The case further incorporates water-resistant elements to guard against light spills and moisture.
Why we don’t include a top loader

We deliberately chose not to use a rigid top loader in our design. Our combination of a premium protective sleeve and a precision-engineered internal compartment already delivers excellent protection for your card against bending, dust, and everyday handling.

Removing the top loader allows us to create a noticeably thinner and lighter phone case, making it far more comfortable for daily use. Your card stays safely secured between the phone and the case, so you get strong protection without added bulk.
What cards sizes fits in the case?

Our phone cases are compatible with standard trading cards sized 63 × 88 mm or smaller, including:

  • Pokémon
  • One Piece
  • Yu-Gi-Oh!
  • Dragon Ball Z
  • Gundam
  • K-pop photo cards
  • Sports cards (standard thickness only – no thick jersey patches or relics)
  • Polaroids and similar-sized cards

Each case includes 5 protective sleeves so you can easily display and swap your cards.
Is the card display window scratch-proof?

Is the card display window scratch-proof?

The display window is crafted from premium crystal-clear acrylic for excellent visibility and clarity. It ships with a thin protective film that you should peel off before using the case.

Please note that the window is not scratch-proof. Like any phone case, it may develop light scratches and scuffs over time with normal daily use — this is considered typical wear and tear.

For added protection right out of the box, every case already includes one card display protector to help keep the window cleaner for longer.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?

We offer a 15-day return window from the date you receive your order.

To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging along with your proof of purchase.

To initiate a return, simply contact us through our Contact page. Once your return is approved, we will send you clear instructions on how and where to ship the item back.

Please note:

  • Return shipping costs will be deducted from your refund.
  • Original shipping fees are non-refundable.
  • Returns sent without prior approval will not be accepted.

If you have any questions about returns, feel free to reach out to us anytime via the Contact page.
Refund and Warranty

We are unable to accept returns on certain items. These will be carefully marked before purchase.